SHOP WITH CONFIDENCE !

It is very important that you understand and read our policies carefully to avoid confusion when ordering. Our policies are in place to protect our customers and ensure the best customer service.


If you have any questions regarding the policies outlined on this website, please contact our customer service department at:

River Jewels, Inc. 
1400 Preston Road, Suite 400
Plano, TX 75093

E-mail: custservice@riverjewels.com

PAYMENT

We accept Visa, Mastercard, Discover and American Express.

SHIPPING

Please provide a complete address for delivery during business hours. Orders will be shipped within 2-5 working days, unless otherwise stated. If shipping is delayed for any reason, we will notify you as soon as possible.

We use insured UPS shipping. Standard shipping will arrive as 2nd Day Air and Express Shipping will arrive as Overnight Priority.

Note

All orders received before 3.00 pm Central Time Monday - Friday will be shipped the same day where item is available. Orders received on Friday after 3.00 pm Central Time will be shipped on the following Monday.

. Purchases over $10,000.00 will be shipped insured Overnight Priority only.

. Billing address must match address on file with your credit card company. All shipments will be made to credit card billing address only.

. All shipping rates are quoted for 1 lb packages. $1.25 extra for 2 lbs, $2.25 for each pound thereafter.

. Please call our customer service representative to arrange for Saturday delivery. An extra $15.00 will be charged to your card.

. Shipping will be charged for any incorrect addresses or returns.

. Currently we do not ship international.

RETURN/EXCHANGE POLICY

Refunds for the cost of an item are made if the purchaser is dissatisfied and notifies River Jewels within 7 days of receipt of the item. Requests for refunds can be made by phone or e-mail. River Jewels will issue a refund upon receipt of the item(s) in an unaltered and undamaged state, less any shipping and handling charges.

You must call our customer service department at 303.522.5471 to get your return pre-authorized. You must send the merchandise back to us via insured mail. This will protect you in case the package is damaged or lost in transit. The customer is responsible for the cost of shipping items back to us.

TYPOGRAPHICAL ERRORS POLICY

River Jewels is not responsible for typographical errors.

CUSTOMER PRIVACY POLICY

River Jewels will not give, sell, or rent your personally identifiable information, including e-mail, personal data, and credit card information, to anyone. For more information regarding privacy, please contact info@riverjewels.com

SECURITY POLICY

In our effort to ensure a safe and secure online shopping experience, we wish to share information about our user information protection and transaction security policies.

a) SSL Encryption:

At any instance when a customer enters personal data while shopping or checking out of our site, we process the information via secure software technology to guarantee the safest shopping environment. When the customer is ready to check out from our site after making a purchase, a Secure Socket Layer (SSL) connection is invoked to transfer all sensitive data in a safe and secure way. The SSL encrypts the information, including name, address, and credit card number, so that unauthorized individuals cannot observe, decode, or misuse it as it is transmitted over the Internet.

b) Credit card protection:

In the unlikely event that an unauthorized use of a customer's credit card is made while shopping at River Jewels, credit card companies limit card holder liability to $50. River Jewels promises to help customers resolve the problem with their credit card company